SHIPPING & RETURNS
As always, all orders placed before 4pm are shipped next business day (not just entered into the system, they are taken to the Post Office next business day).
Any orders placed over the weekend (until 4pm Sunday) are taken to the Post Office on a Monday.
Express orders are always prioritised and sent same day where possible.
There has been much in the news lately about delayed delivery times with Australia Post and we greatly appreciate the service of these essential workers. We have been keeping an eye on delivery times and although we have seen some delays especially around NSW, the majority of deliveries they have been within the normal time frame, especially within VIC.
Here are current delivery timeframes:
VIC & Melbourne: Delivery likely within 3-4 days and up to 7 business days.
NSW & Sydney: Delivery likely within 4-7 days and up to 12 business days.
TAS, SA, QLD: Delivery within 3-10 business days.
WA, NT: Delivery within 4-14 business days.
We ship to all Australian addresses including all Residential, Businesses, PO Boxes and Parcel Collect Lockers. Express shipping is available (price calculated at checkout). Express is still the fastest delivery method, however Australia Post can no longer guarantee next day delivery.
Standard Flat Rate of $10.00 shipping for all orders Australia Wide. With Free Shipping in Australia on orders over $250.00.
We are trying our best to keep an eye on all deliveries to ensure they are delivered in a timely manner, however if you think your parcel is taking too long to arrive please don't hesitate to get in touch.
Our North Melbourne shop closed in October 2020 and we look forward to sharing a new space in 2021.
If you have any questions in regards to products you see online please email email@example.com and I (Anna) will get back to you as soon as possible.
As always, all our pieces are washed thoroughly with hot soapy water once out of the kiln and are now also wiped with an alcohol based sanitiser again prior to shipping.
SHIPPING WITHIN AUSTRALIA
There is a flat rate of $10.00 shipping on all orders sent within Australia, shipping is free on orders over $250.00. Expected delivery see above. Once your order is shipped tracking details are sent to your email.
*We cannot ship Sake Sets or Essential Oils internationally, even though you can add these products to your cart and checkout, you will be refunded for these items. Please be aware of your own countries customs laws for items such as Tea, Incense, Timber Products, Bamboo Products & Beeswax Candles before placing an order, Wingnut & Co. is not responsible for the loss of items that cannot be processed at your local authority*
After a 12 month pause we are back shipping worldwide. We ship worldwide using Australia Post International Standard. The cost is calculated at checkout. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. Expected delivery is currently affected, please check your country on this list for estimated delivery times. All orders are shipped next business day and tracking details are sent to your email. International Standard offers tracking via email but no signature on delivery. We can organise express international shipping and/or signature on delivery as required. On express/ signature required parcels - please either email firstname.lastname@example.org prior to purchasing to discuss options.
All international customers will be refunded the Australian GST on their orders, this may take up to 5-7 working days to process. You will be notified of the refund via email.
Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer. Wingnut & Co. is not responsible for these charges and you should contact your local authority with any questions or issues. We unfortunately have no control over customs processing times or charges.
We send all our pieces in simple gift boxes and pack them thoroughly with recycled and recyclable packaging. We use no plastics in our packaging (no bubblewrap and no plastic tapes). It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via email@example.com within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via firstname.lastname@example.org with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help email@example.com.