SHIPPING & RETURNS
DELIVERIES & PUBLIC HEALTH UPDATE
To all our Victorian customers hope you are OK during this difficult time. Stay Safe & Take Care.
Our online store is still open and we are shipping as per the below:
Free shipping to Victorian customers on all orders over $30.00 and our standard flat rate of $10.00 shipping for orders under $30.00.
The rest of Australia we are still offering our standard flat rate of $10.00 and free shipping on orders over $250.00.
We are temporarily unable to ship to PO Boxes, Parcel Lockers or offer Express Post services.
All online orders placed before 4pm are collected by our couriers the next business day.
*All delivery routes to residential and business addresses are still operating, we have seen minor delays (1-2 days) with our courier services in certain areas but most routes are operating normally. We are trying our best to keep an eye on all deliveries to ensure they are delivered in a timely manner, however if you think your parcel is taking too long to arrive please don't hesitate to get in touch.
'Authority To Leave in Safe Spot' is automatically added to the parcel and no signature is required to minimise contact. The courier will not leave if there is not a safe spot for the parcel. You can add in the notes section on our 'Cart' page where you would like your order to be left.
Our shop remains closed.
We have still temporarily suspended all international orders, as delays have increased to 6 weeks + to some countries. You can place an international order via email@example.com and we will let you know the approx current delivery timeframe to your country
If you have any questions in regards to products you see online please email firstname.lastname@example.org and I (Anna) will get back to you as soon as possible.
As always, all our pieces are washed thoroughly with hot soapy water once out of the kiln and are now also wiped with an alcohol based sanitiser again prior to shipping.
SHIPPING WITHIN AUSTRALIA
There is a flat rate of $10.00 shipping on all orders sent within Australia (except in Victoria where shipping is free on all order over $30.00, this is automatically offered at checkout once your postcode is entered). Shipping is free on orders over $250.00 across Australia. Expected delivery is within 2-5 business days (7 business days for WA, NT and remote areas). Express Shipping is not currently available. Once the order is shipped tracking details are sent to your email.
Is currently suspended due to Covid-19. Pease get in touch if you are overseas and would like to place an order and we can discuss current options. We ship worldwide using Australia Post International Standard. The cost is calculated at checkout on orders. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. Expected delivery is currently affected, please check your country on this list for estimated delivery times. All orders are shipped next business day and tracking details are sent to your email. International Standard offers tracking via email but no signature on delivery. We can organise express international shipping and/or signature on delivery as required. On express/ signature required parcels - please either email email@example.com prior to purchasing to discuss options.
All international customers will be refunded the Australian GST on their orders, this may take up to 5-7 working days to process. You will be notified of the refund via email.
Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer. Wingnut & Co. is not responsible for these charges and you should contact your local authority with any questions or issues. We unfortunately have no control over customs processing times or charges.
We send all our pieces in gift boxes and pack them thoroughly with recycled and recyclable packaging. We use no plastics in our packaging (no bubblewrap and no plastic tapes). It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via firstname.lastname@example.org within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via email@example.com with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help firstname.lastname@example.org.