SHIPPING & RETURNS
2019 XMAS DELIVERY CUT OFF DATES
PASSED: International Orders
PASSED: Regional WA, NT and Remote Areas.
PASSED: Perth CBD, Regional Areas.
PASSED: East Coast Capital Cities
17th December 12pm: Melbourne Metro and EXPRESS (select at checkout) to East Coast Capital Cities (Adelaide, Hobart, Brisbane, Canberra, Sydney).
19th December 12pm: EXPRESS (select at checkout) Melbourne Metro.
22nd December 12pm: Collect in Store Only / Boxed Ready to Pick Up (23rd) between 10am-12pm.
Please get in touch via email@example.com if you are unsure or have any questions about delivery times we will get back to you within the hour between 8am-7pm.
SHIPPING WITHIN AUSTRALIA
There is a flat rate of $10.00 shipping on all orders sent within Australia. Shipping is free on orders over $250.00. Expected delivery is within 2-5 business days. Express Shipping with Australia Post can be selected at checkout and prices are shown at this time. All orders are shipped next business day and tracking details are sent to your email. If you would like to collect your piece in store, please select this option at check out and we will contact you to arrange a collection time from 47 Baillie St North Melbourne.
We ship worldwide using Australia Post International Standard. The cost is calculated at checkout on orders. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. Expected delivery is within 5 – 10 working days. All orders are shipped next business day and tracking details are sent to your email. International Standard offers tracking via email but no signature on delivery. We can organise express international shipping and/or signature on delivery as required. On express/ signature required parcels - please either email firstname.lastname@example.org prior to purchasing to discuss options.
All international customers will be refunded the Australian GST on their orders, this may take up to 5-7 working days to process. You will be notified of the refund via email.
Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer. Wingnut & Co. is not responsible for these charges and you should contact your local authority with any questions or issues. We unfortunately have no control over customs processing times or charges.
We send all our pieces in gift boxes and pack them thoroughly with recycled and recyclable packaging. We use no plastics in our packaging (no bubblewrap and no plastic tapes). It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via email@example.com within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via firstname.lastname@example.org with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help email@example.com.