SHIPPING & RETURNS

Wingnut and Co. Simple Gift Boxes

XMAS ORDER CUT OFF DATES

Australia other than VIC / 9th December
VIC / 13th December
Australia Express Post  / 16th December
International / Closed

DECEMBER 2022

AM orders shipped same business day.*
PM orders shipped next business day. 
Free Shipping in Australia on orders over $200
Express & International Post Calculated at Checkout.
*If same day shipping is for whatever reason not possible we guarantee to send your order next business day with Express Post.

PACKAGING

Pay less for less packaging.
Our packaging has been plastic free for over 5 years and it can either be reused, recycled or put in the home compost or worm farms (including our toxic free labels and paper tape). We also appreciate some of you are buying pieces for yourselves and don't require our simple gift boxes that all our ceramic pieces come in. So we have a new discount code “NOGIFTBOX” that gives you a $5.00 discount on your order, and just means whatever you have purchased won't come in one of our gift boxes or new packaging but will just get packaged safely with recycled packaging.

SHIPPING WITHIN AUSTRALIA

There is a flat rate of $10.00 shipping on all orders sent within Australia.
Shipping is free on orders over $200.00.
Once your order is shipped tracking details are sent to your email.

INTERNATIONAL SHIPPING

$22.00 Flat Rate for orders under 1kg
$35.00 Flat Rate for orders between 1kg-2kg.
Orders over 2kg calculated at checkout.

*We cannot ship Sake Sets or Essential Oils internationally, even though you can add these products to your cart and checkout, you will be refunded for these items. Please be aware of your own countries customs laws for items such as Tea, Incense, Timber Products, Bamboo Products & Beeswax Candles before placing an order, Wingnut & Co. is not responsible for the loss of items that cannot be processed at your local authority*.
We ship worldwide using Australia Post International Standard. The cost is calculated at checkout. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. Expected delivery is currently affected, please check your country on this list for estimated delivery times. All orders are shipped next business day and tracking details are sent to your email. International Standard offers tracking via email but no signature on delivery. We can organise express international shipping and/or signature on delivery as required. On express/ signature required parcels - please either email mail@wingnutand.co prior to purchasing to discuss options. 
All international customers will be refunded the Australian GST on their orders, this may take up to 5-7 working days to process. You will be notified of the refund via email. Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer. Wingnut & Co. is not responsible for these charges and you should contact your local authority with any questions or issues. We unfortunately have no control over customs processing times or charges.

RETURNS

We send all our pieces in simple gift boxes and pack them thoroughly with recycled and recyclable packaging. We use no plastics in our packaging (no bubblewrap and no plastic tapes). It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via mail@wingnutand.co within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via mail@wingnutand.co with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help mail@wingnutand.co.