AUTUMN 2025
During the S+S Sale, Orders will be shipped within 10 business days.
All pieces under SALE 2025 are priced as is with their discount included.
All other products listed under shop (excluding work from Himozukuri) will have a 25% discount applied at the CART page.
All SALE 2025 pieces are discounted regular work, samples, tests or have some minor cosmetic flaw. If they have a specific cosmetic flaw it will be listed in the product description.
We will never sell anything that has a crack in it and/or cannot be used for the purpose it has been made.
SALE 2025 pieces are not refundable and as they are mostly samples and tests please keep in mind multiples of them generally cannot be made for custom orders in future.
SALE 2025 pieces will come wrapped safely in recycled and recyclable packaging, we cannot add cards or notes with these pieces.
We can only ship SALE 2025 items within Australia.
Regular work under SHOP that has a 25% discount can be shipped internationally and shipping cost is calculated at checkout.
SHIPPING WITHIN AUSTRALIA
All orders are sent with Australia Post.
There is a flat rate of $10.00 shipping on all orders sent within Australia.
Shipping is free on orders over $200.00.
Express Post is calculated at checkout.
Once your order is shipped tracking details are sent to your email.
INTERNATIONAL SHIPPING
$22.00 Flat Rate for orders under 1kg
$35.00 Flat Rate for orders between 1kg-2kg.
Orders over 2kg calculated at checkout.
*We cannot ship Sake Sets or Essential Oils internationally, even though you can add these products to your cart and checkout, you will be refunded for these items. Please be aware of your own countries customs laws for items such as Tea, Incense, Timber Products, Bamboo Products & Beeswax Candles before placing an order, Wingnut & Co. is not responsible for the loss of items that cannot be processed at your local authority*.
We ship worldwide using
Australia Post International Standard. The cost is calculated at checkout. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. All orders are shipped within 2 business days and tracking details are sent to your email. International Standard offers tracking via email but no signature on delivery. We can organise express international shipping and/or signature on delivery as required. On express/ signature required parcels - please either email
mail@wingnutand.co prior to purchasing to discuss options.
Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer. Wingnut & Co. is not responsible for these charges and you should contact your local authority with any questions or issues. We unfortunately have no control over customs processing times or charges.
PACKAGING
Our packaging has been plastic free for over 6 years and it can either be reused, recycled or put in the home compost or worm farms (including our toxic free labels and paper tape).
RETURNS
We pack all pieces thoroughly with recycled and recyclable packaging. We use no plastics in our packaging (no bubblewrap, if bubblewrap is used it is not new (from deliveries to us or packaging donated to us) and no plastic tapes). It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via
mail@wingnutand.co within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via
mail@wingnutand.co with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help
mail@wingnutand.co.
