SHIPPING & RETURNS
DELIVERIES & PUBLIC HEALTH UPDATE
Following advice closely on the current public health situation our shop is now closed including for appointments and collections. To that end, we are offering free shipping for online orders to customers in Victoria.
All online orders are shipped next business day.
All delivery routes within Australia are operating as per normal.
Most international delivery routes are also operating normally, there are some affected countries that are experiencing delays and we are not currently shipping to these countries. If you are ordering from outside of Australia and are unsure if you are able to receive deliveries please get in touch via email@example.com.
If you have any questions in regards to products you see online please email firstname.lastname@example.org and I (Anna) will get back to you within the hour between 8am-6pm. I am more than happy to answer any questions big or small and send extra photos of pieces in situ to get a better idea of sizes and finishes.
As always, all our pieces are washed thoroughly with hot soapy water once out of the kiln and then again prior to shipping. We are diligent in keeping our workshop clean and all surfaces in our showroom are regularly disinfected with natural eucalyptus based products.
SHIPPING WITHIN AUSTRALIA
There is a flat rate of $10.00 shipping on all orders sent within Australia (except in Victoria where shipping is free, this is automatically offered at checkout once your postcode is entered). Shipping is free on orders over $250.00. Expected delivery is within 2-5 business days. Express Shipping with Australia Post can be selected at checkout and prices are shown at this time. All orders are shipped next business day and tracking details are sent to your email. If you would like to collect your piece in store, please select this option at check out and we will contact you to arrange a collection time from 47 Baillie St North Melbourne.
We ship worldwide using Australia Post International Standard. The cost is calculated at checkout on orders. Please ensure all personal details entered at checkout are correct. Please provide addresses where you will be during work hours. Expected delivery is within 5 – 10 working days. All orders are shipped next business day and tracking details are sent to your email. International Standard offers tracking via email but no signature on delivery. We can organise express international shipping and/or signature on delivery as required. On express/ signature required parcels - please either email email@example.com prior to purchasing to discuss options.
All international customers will be refunded the Australian GST on their orders, this may take up to 5-7 working days to process. You will be notified of the refund via email.
Please note some countries may charge you local taxes, customs and/or duties. These are not included in your purchase and are to be paid by the customer. Wingnut & Co. is not responsible for these charges and you should contact your local authority with any questions or issues. We unfortunately have no control over customs processing times or charges.
We send all our pieces in gift boxes and pack them thoroughly with recycled and recyclable packaging. We use no plastics in our packaging (no bubblewrap and no plastic tapes). It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via firstname.lastname@example.org within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via email@example.com with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help firstname.lastname@example.org.